Fact sheet 1 - Understand electricity costs. Explains the different steps involved in getting electricity to your home and the breakdown of component costs.
Factsheet 2 - Understand your electricity bill and manage your usage. Explains how to understand an electricity bill, manage usage and reduce costs by changing billing arrangements or energy use at home.
Factsheet 3 - Your rights as an electricity customer. Explains your rights as an energy consumer. Energy is an essential service and it is important that everyone can access it. To protect you there are laws that provide consistent protections and safeguards for the sale of energy to customers.
Factsheet 4 - What causes changes in electricity prices? Explains what drives electricity prices and how the price paid for electricity has changed over time.