Customer Service Module 04 Assignment
- Identify five qualities of a good leader.
- List and explain four things that can be done to show leadership without position.
- Why are many of the companies that are recognized for providing outstanding customer service known for their outstanding leadership?
- Explain an interdependent environment. How important is it?
- How seriously should an organization regard its informal leaders?
- List some characteristics of excellent leaders.
- Why are so many individuals in leadership such poor leaders?
- Have you seen individuals who establish goals accomplishing them? Do you set your own goals?
- What is a job aid? Create a job aid that would assist your internal or external customers.
- What does leadership without position mean?
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