As the days and technology are progressing, new dimensions are being developed by humans in the world of the computer. The latest and one of the most innovative inventions in this field is that of “ChatBot”. If you are wondering what are chatbots, then let us discuss the same in brief.
What are chatbots?
In layman terms, chatbots are also known as conversational agents. These are software applications which are designed to interact with people via mimic writing or speech. They are majorly divided into two types- web-based and standalone applications. Functioning of any customer service in today’s date is not possible without the existence of chatbots.
Earlier such a concept was not that much common to witness but now with increasing methods and techniques to successfully design a chatbot, they can be seen almost everywhere.
If you have been spending most of the time your time searching through different web pages to gain enough information about the working of chatbots, then you have landed on the right page.
The basic concept behind chatbots
Just because it seems very easy to interact via such chat options, this not at all means that their working is also a simple process. Rather it is a complicated process. For starters, all the functions are only possible because of the existence of Natural Language Processing.
Using Apple’s Siri is also one such example of this technology. Whenever the chatbot receives any set of information, then it immediately decodes the input into the language which can be understood by the computer. This process also includes the translating of information with the help of keywords fed in the chatbots. Every day with more and more improvisations, the chatbots have improved their service quality.
Things to keep in mind to design the best chatbot ever
There are hundreds of things which have to be considered and kept in mind while designing a chatbot. Below listed are some of the tips which can enhance our readers to improve the capability of their personal chatbots:
1. Always keep your chatbots updated with new information Once you have fed all the necessary information on your chatbot, it is not that you are relieved from this work forever. Rather with every new update, information or technology the same also has to be updated. This will always make sure of the work efficiency of chatbots.
2. Use of NLP (Natural Language Processor) If you make use of NLP, then the person will be able to commute in a more convenient manner and the chatbots will also appear friendlier.
3. Demand customers for feedback for the conversation Yes, it is very necessary to always ask for the feedback of the customer after using the chatbot. This will help the person in understanding what are the major issues of the customer and how the same can be resolved.
The above-mentioned points may seem easy but they aren’t. It is not possible for a normal person to design an effective and best chatbot. In order to achieve 100% success in this, one should look for quality and genuine company offering the services of mobile and applications. One of the best platforms for such a service is Kleio Technology.