This is the first in an ongoing series that explores the fundamental principles of branding. Please feel free to join the conversation.The idea of “branding” in the marketing sense likely stemmed from the agricultural practice of branding. Farmers have branded their livestock to indicate ownership since the times of ancient Egypt. Today, the meaning of the word “brand” has evolved to encompass much more, especially with regard to marketing.
In its most basic sense, a brand begins with a trademark: a name and a logo used to identify a company and its products and services. But fully developed brands are more than just a set of words, colors, fonts and designs. Brands carry various qualities that appeal to specific types of people. Through the relationship between company and consumer, brands can transcend their physical limitations and develop unique personalities of their own.
But how does a brand get to this point? There are three basic premises upon which a brand can be based: attributes, benefits and values. The difference between them is a fundamentally important.
Attributes are the physical properties that a product has, the stuff that it does. Specifications and features. The most important attributes are those that can translate into actual benefits, which can actually make a person’s life better. Values, on the other hand, are the ideas that a brand stands for.
So between attributes, benefits and values, which of the three is best suited as a basis of a brand? While attributes are important to a product’s overall success and identity, by themselves they often lack relevance to the target audience. Benefits make for stronger brands since they are based on what the audience will gain from using the product or service.
Values, however, are the most powerful pillars of branding. Sure, values will polarize your audience but they will also resonate vigorously with the right types of people. When a brand is able to encompass the thoughts and mindsets of a group, its users will quickly turn into ambassadors who embrace the brand as part of who they are and what they stand for.
Regardless of the brand premise, its essence should be summed up in what we like to refer to as a brand promise. This is what the brand will do for you; this is what the brand will always believe in. In order to establish credibility, it’s important that every part of the audience’s experience—from the employees to the advertising to the actual product or service—consistently communicates this message.