Information Technology and Systems
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Chapter 5 : Enterprise Collaboration Systems
The World Wide Web
Advantages of Intranet
Disadvantages of Intranet
Enterprise Collaboration Systems and Groupware
Types of Groupware
Enterprise Communication Tools
Enterprise Conferencing Tools
Collaborative Work Management Tools
The Internet is a network of networks based on the TCP/IP architecture
developed by ARPANET (Advanced Research Projects Agency Network), in the US.
Internet enables electronic commerce (e-commerce). Electronic commerce
includes any form of computerized commercial transactions. These
transactions may mean buying and selling of products and services on
networked computers over the Internet.
An intranet is a private computer network designed for internal use in an
organization. Intranets are mostly used for communications and
collaboration, web publishing, and managing business operations. The use of
Internet technology for strategic advantage helps organizations improve
efficiency and compete globally.
Extranets link various Internet channels to connect the intranet of a
business with the intranets of its customers, suppliers, or other business
partners. These extranets enable customers, suppliers, consultants,
subcontractors, business prospects, and others to access select intranet
websites and company databases.
Enterprise collaboration systems are information systems that use a variety
of information technologies to ensure good communication, collaboration, and
coordination in the organization. Collaborative software, popularly known as
groupware, can be classified into enterprise communication tools, enterprise
conferencing tools, and collaborative work management tools.