Microsoft Windows took computing light years forward in simplifying the user interface. Point and click is a lot easier than remembering the commands and options needed in command line systems like DOS. It made it possible for people to use multiple applications at the same time increasing productivity and efficiency when using personal computers. Window-like menu interfaces have been grafted on to most major software products. Apple is perhaps the best at making systems highly intuitive and therefore easy to use. Have you ever seen a user guide for the iPod, iPhone or iPad.
All too often, the software design revolves around the process and data structures while user experience is left to the end or not considered at all. If we put some effort into understanding how people work and design the software in a way that is natural and intuitive we can eliminate many of the issues associated with new implementation and training.
The new generation of workers, sometimes called digital natives, are a lot more savvy and comfortable around computer systems. They grew up with the latest technology and expect it to be available in the work place. But they also expect systems to be as fast, simple and reliable as their smart phone. They won't read manuals or spend hours in training classes. If they can't figure out how the system is supposed to work they will think we are the ones who don't know what we're doing.
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