The Internet is a great resource, but it's important for you and your child to be aware of the challenges and issues that can occur online. As parents you may be wondering "What is Twitter?" or “What do I need to know to help keep my child safe online?”
Whether you’re a tech-savvy parent or still having trouble using a mouse and keyboard, we've compiled some tips both for you and for you to share with your child about different issues or situations they may encounter online. Not a parent? Check out our Tips for Teachers or Tips for Teens for more information.
Twitter is a communications platform that brings you closer to the things you care about.
At the heart of Twitter are small bursts of information called Tweets. Each Tweet is 140 characters long. You can also get links, see photos, videos, news stories and participate in conversations all directly in Tweets. To learn more, please visit the Twitter Basics help page.
Most of the communication taking place on Twitter is public and viewable by everyone. Since the information posted is public, some of this data may be made available or republished on other websites.
While Tweets can be protected so only approved followers can see them, most users share their Tweets with everyone. If your child wants their Tweets to only be available to approved followers, they can protect their Tweets. Please keep in mind that any Tweets posted before they were protected may be available in search or through third party sites.
Explain to your child that passwords should never be shared, not even with their friends. If the home computer is shared, remind them to always log out when they finish their Twitter session to develop good online safety habits. It's important to log out of any websites they logged into on a shared computer, otherwise, other people may be able to access their information.
Teens in particular may feel like parents are disconnected from their perspective and fear conversations about online safety will be awkward or embarrassing. Listen to how your child is using Twitter and other online mediums. Take their online relationships seriously. Ask questions and perhaps even brainstorm together to come up with solutions to safety issues they have encountered.
As a parent, you're a role model for your child. Demonstrate the importance of a balance between online and other activities by encouraging family activities online as well as offline.
Take the opportunity to not only learn about the sorts of situations your child is experiencing online but also use these to identify solutions and encourage critical thinking. Ask them questions like:
As parents, you may have seen children say or write things that were not meant to be hurtful but that others found offensive or upsetting. Help your child evaluate whether or not something is okay to post by reminding them that if they wouldn't say it to the person's face or out loud, they shouldn't say it online either.
The nature of the Internet makes it difficult to completely erase content. Consider having a conversation about how what gets posted online can hurt feelings, affect offline relationships and even jeopardize future opportunities.
If your child receives offensive tweets from another Twitter user, we generally recommend that he or she block that user and end communication. Ignoring the content shows unwillingness to engage in such interaction, and in most cases, the aggressor loses interest. Blocking the user will empower your child by preventing the blocked user from following them. This Twitter Support article explains how to block other users.
If the unwanted online behavior is persistent, it may be rooted in "real world" relationships. If your child is experiencing repetitive cyber-bullying or interpersonal conflicts that are also taking place online, consider taking the following actions.
Many issues can be resolved by working with school officials, other parents, or local authorities. While school officials may be unaware of what your child is dealing with, they may have additional resources or be able to offer assistance once you've talked to them about what's going on.
Get to know the Twitter Rules and Policies.
After reviewing our policies, if you believe an account is violating our rules, you or your child can file a report.
Twitter only removes profiles that are in violation of the Twitter Rules and Terms of Service. Please remember Twitter is a communications platform rather than a content provider and we do not mediate disputes between users.
Twitter will investigate every report received, but if something has gone beyond the point of a personal conflict and has turned into credible threats, whether it be online or offline, you should contact your local authorities as they are in the best position to assess the threat and intervene or assist as necessary.
If contacted by law enforcement directly, we can work with them and provide the necessary information for their investigation of your issue. You can point local law enforcement to our Law Enforcement Guidelines.
If you feel the issues are legal in nature, please seek advice from a lawyer. Twitter cannot offer any legal advice, nor can we provide other users' information except as required by valid legal process.