Maña, Antonio; Yagüe, Mariemma; Karnouskos, Stamatis; Abie, Habtamu
Within the process of globalization and the permeation of all areas of life by technology, electronic government (e-government) is becoming a powerful tool that will effectively integrate and manage the huge amount of existing information, as well as seamlessly integrating citizen interaction with its services (Abie et al., 2004). E-government is the use of ICTs in public administration in combination with organizational changes and the development of new skills, in order to improve public services and democratic processes, and to strengthen support for public policies. The concept of mobile government (m-government) refers to the use of mobile wireless communication technology within government administration and in its delivery of services and information to citizens and firms (Ostberg, 2003). Digital government is a general term which includes e-government and m-government. In this digital world the management and protection of digital information content, and the rights associated with this, from unauthorized access, use, and dissemination has been a matter of concern for many rights holders. Moreover, the protection of privacy has been a matter of great concern for many citizens.